Our Team

Navaz Sutton

Chief Executive Officer

Navaz, formerly of the Centre for Ageing Better, has a wealth of experience and knowledge of the local communities, infrastructures, organisations and sectors with which HWLincs works. Navaz has spent two decades working within Lincolnshire and with national charities, from delivery through to strategic leadership roles. Navaz’s career has been dedicated to maximising opportunities for all members of the community, young and old, to live a healthy and active lifestyle, and he is delighted to be part of the HWLincs Board. He brings a varied and diverse skill set that will support the charity to continue to deliver high-quality services.

Email navaz@hwlincs.co.uk

Nicola Clarke

Operations and Development Manager

Nicola, with a versatile background in the public, private, and charitable sectors, is dedicated to positively impacting people’s lives. As a trained person-centred counsellor, she passionately works with those seeking support. In her role supporting the senior management team at HWLincs, Nicola focuses on creating new opportunities and addressing diverse client needs. Her responsibilities span the entire organization, ensuring consistent growth and upholding a solid reputation for reliable project and activity delivery.

Email nicola@hwlincs.co.uk

Hannah Darley

Research And Insight Officer

While studying for her master’s degree in Public Health at the University of Sheffield, Hannah discovered her passion for championing the public’s perspective on health and social care through volunteering with Healthwatch Sheffield. After earning her degree and returning to Lincolnshire, she continued her volunteer work with Healthwatch Lincolnshire, fuelled by the organization’s unwavering commitment. In December 2021, Hannah officially joined HWLincs as a Contract and Project Support Worker, swiftly earning a promotion to the role of Research and Insight Officer.

Email hannah@hwlincs.co.uk

Pam Royales

PA and Administrator

Before her move to Lincolnshire from the northwest, Pam contributed her skills and expertise to the NHS and her local authority. Specialising in organisation and prioritisation, she adeptly manages responsibilities such as scheduling and minuting meetings, preparing, and circulating pertinent papers, and overseeing general internal administration. Pam also takes charge of monitoring trustees’ mandatory training. With a warm and friendly demeanour, she finds joy in being the welcoming voice on the other end of the phone, dedicated to assisting others.

Email pam@hwlincs.co.uk

Tom Cassidy

Contract and Project Officer

Tom, with a career in publishing spanning London and Hong Kong, produced titles for prestigious clients like Cathay Pacific, Virgin Airways, and Omega watches. A seasoned entertainment editor and journalist, he founded magazines covering arts, culture, music, film, and dining. Bringing his publishing and journalism expertise to HWLincs, Tom ensures projects meet top-notch standards in engagement and communications. Tom is always looking for innovative ways of working with the public. As a Project Officer handling multiple contracts, he led the NHS Lincolnshire Citizens’ Panel recruitment and now spearheads initiatives such as the A Better Way suicide prevention program.

Email tom@hwlincs.co.uk

Colin Warren

Contract and Project Support Worker

Colin, a former Mental Health Nurse (RMN) trained at Rauceby Hospital, has held diverse clinical roles across mental health services. Notably, he served as the Older Peoples Mental Health lead for the East Midlands Region at the National Institute for Mental Health in England (NIMHE) before transitioning to Mental Health Commissioning in Lincolnshire in 2007. With a broad spectrum of clinical and commercial skills, Colin entered semi-retirement in 2017 and became a Health Care Consultant, cultivating strong ties with the charity sector and assuming a trusteeship role for a Lincolnshire charity. He joined HWLincs to contribute his expertise to various projects.

Email colin@hwlincs.co.uk

Simon Parker

Volunteer and Membership Officer

Simon boasts an extensive career in the charity sector spanning over 30 years, with more than three decades dedicated to the RSPCA Inspectorate. Leaving the Society in 2020 as a Chief Inspector, he successfully managed a team of wildlife casualty volunteers and collaborated extensively with volunteer branches and committees. At HWLincs, Simon takes charge of coordinating all volunteer activities. Beyond his professional commitments, Simon is actively engaged in volunteering for various causes, including the Red Cross and numerous other charities.

Email simon@hwlincs.co.uk

Dean Odell

Healthwatch Contract Manager

Dean has a master’s degree in Forensic Psychology from the University of Lincoln and joined Healthwatch in February 2014. Starting as a data analyst, he has evolved into the role of Healthwatch Contract Coordinator. Dean excels in project design, survey creation, and analysis. His responsibilities encompass overseeing the Healthwatch Lincolnshire contract, meeting key performance indicators, crafting the annual plan, and channelling work through the Healthwatch Steering Group. With a commitment to placing the public voice of Lincolnshire at the forefront, Dean ensures its integral role in health and social care service delivery.

Email dean@healthwatchlincolnshire.co.uk

Julie Evans

Healthwatch Information, Signposting and Safeguarding Officer

Julie brings a wealth of experience in the healthcare sector, having served as a home help and working at Mencap, a care home for adults with learning disabilities, and a private hospital upon her return to Lincolnshire. Since January 2014, she has been an integral part of HWLincs working on the Healthwatch Lincolnshire contract. As the Information, Signposting, and Safeguarding Officer, Julie guides patients, service users, and carers in expressing concerns and providing tailored information. Julie reports valuable feedback to providers, making a significant impact in amplifying the voices of the people.

Email julie@healthwatchlincolnshire.co.uk

Kim Walker

Information and Signposting Officer

Before joining our team in July 2023, Kim dedicated 39 years to the NHS as a nurse and midwife.

In her role as Information and Signposting Officer, Kim assists the public in addressing health and social care concerns while conveying compliments and feedback directly to services. Kim is eager to hear about your experiences in health and social care, ensuring that the voices of the people of Lincolnshire are heard. It is important to her that services can provide quality and safe care for all.

Email kim@healthwatchlincolnshire.co.uk

Oonagh Quinn

Healthwatch Involvement Officer

Oonagh has a diverse professional background, initially working in the NHS at London Teaching Hospitals in roles ranging from clinic clerk to Finance Officer and Medical Records Officer. Transitioning to youth work, she managed Hook Youth Club in Kingston upon Thames. After earning a PGCE, she became a primary school teacher specialising in Art and DT. Currently, as an Involvement Officer at HWLincs, her expertise lies in equality, diversity, and inclusion, engaging with marginalised communities, conducting workshops, and organising events. Oonagh is passionate about making a positive impact on people’s lives.

Email oonagh@healthwatchlincolnshire.co.uk

Our Trustees

Michele Duggan

Board chair

Following 26 years working for a global bank in roles throughout Lincolnshire and East Midlands, Michele left the company to complete a master’s degree in HR and pursue a career change. This led to her spending two years at City of Lincoln council within the HR team and then on to join St Barnabas Hospice in 2014 where for the last five years she held the role of Director of Income Generation and People. Now retired, Michele is looking forward to being able to add value using her experience and skills as Chair of the HWLincs Board.

Clive Green

Board vice-chair

Clive, a Spalding resident, boasts a lifelong career in engineering, marked by achievements at renowned companies like Caterpillar. Following a successful stint as a consultant for six years, he transitioned into community service, serving as a trustee since 2016. His journey reflects a blend of professional prowess and a commitment to making a difference.

Paul Rhodes

Board treasurer, Chair of Finance & Performance Committee, Director of HWL services

Paul is a senior business development professional with a decade of experience working in health and social care, the third sector and politics. In his recent roles, he has specialised in business growth and change projects, with previous experience in developing social enterprises that supported vulnerable young people to achieve their potential. Paul is the co-founder of Fathercraft, which helps dads to become the best parents and partners they can be with a focus on equal parenting and advancing gender equality.

Elizabeth Ball

Chair of healthwatch steering group

Elizabeth started her career in the NHS as a nurse, training at Worksop and Mansfield School of Nursing, her career progressed from student nurse to the post of Chief Nurse in the Lincolnshire Clinical Commissioning Group (CCG) until her retirement in 2020. She has worked in Lincolnshire since 2008 as General Manager for Lincolnshire Community Health Services (LCHS), as Deputy Chief Nurse at United Lincolnshire Hospital Trust (ULHT) and finally as Director of Nursing and Quality at South Lincolnshire CCG.

Dr Maria Prior

Trustee

Maria trained and worked as a nurse throughout the 1980s and 1990s. After completing a degree in Mathematics, she moved into teaching health-related subjects and statistics in further and higher education before commencing a 12-year career in health services research at the University of Aberdeen. She has a PhD in Public Health and in 2016 she relocated to Lincolnshire where she is also a director of an aviation safety consultancy. Dr Prior understands the importance of contributing time, effort, skills and experience to local communities.

Tim Staniland

Trustee

Tim is the Managing Director of the consulting business IXC UK and has worked as an innovation consultant for 15 years. Before working with IXC, he ran his own innovation business, which successfully patented and licensed technology to the pharmaceutical and beverage industries. Before that, he was UK Sales Director for German multinational consumer goods company Henkel. Tim spent ten years as Non-Executive Director on the United Lincolnshire Hospitals Trust Board.

Emily Ward

Trustee

Emily has a deep passion for community support and a decade of experience in the voluntary and community sector in Lincolnshire. Armed with a degree in Psychology, Emily is intrigued by human behaviour and possesses a keen interest in data analysis and actionable insight. Known for her hard work, attention to detail, and compassionate nature, she is driven by a genuine enthusiasm for inclusivity.

Sue Jago

Trustee

Sue boasts over 43 years of invaluable experience within the NHS, having served in diverse roles ranging from Nurse and Midwife to Neonatal Nurse and Practice Nurse. Currently, she holds the position of Programme Manager for Maternity in the Integrated Care Bureau (ICB), where she spearheads initiatives to enhance maternal health services. Sue’s journey reflects a deep commitment to healthcare and a passion for improving maternal and child health services.

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