Information Management

of Public Voice (IMPV)

Making public feedback clear, actionable, and effortless

Capturing public and patient feedback is far more than a reporting exercise — it is an essential opportunity to truly listen, understand, and act on what healthcare service users tell you.

The Information Management of Public Voice (IMPV) system is an affordable, user-friendly software platform designed by public engagement specialists to make collating, interpreting, and sharing patient voice quick and seamless.

IMPV provides NHS Integrated Care Boards (ICB), local authorities, VCFSE groups, the Healthwatch network, healthcare providers, and commissioners with the clear, evidence-based insight needed to drive continuous service improvement and maintain transparent public communications.

IMPV captures, organises, and presents

Why work with us?

Designed by public engagement experts: Built by local Healthwatch teams to solve real-world data collection and reporting challenges across health and social care.

Easy to use & staff time-saver: Intuitive to learn and simple to operate, saving valuable staff time and budget while supporting unlimited users with customisable role-based access permissions.

Valued by healthcare leaders: System reporting processes recognised by the Care Quality Commission (CQC), and trusted across local authorities and NHS organisations.

Secure & compliant: Cloud-based infrastructure featuring secure storage that is fully GDPR compliant.

Our IMPV Software Service includes:

Single Point of Access: Centralised collection, management, and storage for all patient, carer, and community feedback across care providers.

Visual & Automated Reporting: Instant generation of clear, visual dashboard reports designed for diverse audiences, including:

- Provider Reports: Automated summaries enabling healthcare providers to review feedback and submit formal responses.
- Dashboard & Case Reports: Detailed case management, tracking, and visual analytics highlighting sentiment across care areas.
- Thematic & Special Request Reports: Deep-dive reports exploring specific healthcare themes, pathway bottlenecks, or emerging issues.
- Quarterly System Updates: High-level trend reporting bringing together regional public voices for commissioners and system boards.

Feedback Mapping & Geographical Sentiment: Interactive mapping tools that show public sentiment by geography, pinpointing where communities report positive, neutral, or negative experiences.

Data Consistency & System Compatibility: Compatible with Healthwatch England (HWE) systems, featuring customizable fields and pre-set stakeholder distribution lists.

Dedicated HWLincs Support & Training: Ongoing support from a dedicated HWLincs team, technical troubleshooting, new and existing user training, and peer-to-peer WhatsApp community support.

Turning patient voice into service improvement

IMPV helps healthcare organisations go beyond raw data, using patient and public insight to drive tangible quality improvements across care pathways:

Early Issue Detection: Tracking safeguarding concerns, quality alerts, or poor practice early before they escalate.

Identifying Trends & Inequalities: Analysing satisfaction and sentiment across specific demographic factors, healthcare providers, or geographic locations.

Supporting Inspection & Commissioning: Delivering rapid background research and evidence for inspection teams, providers, and ICB commissioners.

Closing the Feedback Loop: Facilitating structured ‘You Said, We Did’ responses to build trust with patients and local communities.

IMPV SCREENSHOT GALLERY

Making IMPV Work For Your Needs

Bespoke System Optimisation Options

HWLincs are offering a limited number of early adopters the opportunity to work on further development of IMPV enabling bespoke customisations and functions to be engineered to meet the client organisations’ specific requirements.

• Preferential Pricing Plans – available for a limited period
• Access to software support team to engage in development choices
• Leverage HWLincs Research Team’s existing system knowledge