Across the county of Lincolnshire, there are over 800,000 people registered for healthcare services with their local GP practice. Of those 800,000 people, just over a third are signed up for digital services; with only 10% of the total Lincolnshire population enabled to view their own medical record with their registered practice. Our intent is to improve that.
The Digihealth concept is to provide information, advice, guidance and support to enable people of Lincolnshire to better understand the use of digital opportunities when accessing their healthcare services.
Supported and funded by the NHS Lincolnshire Clinical Commissioning Group, and with the assistance of three local doctors, HWLincs have put together an informative webinar that provides information for Lincolnshire patients about the digital services available to them, and how they can support their surgeries to gain the most effective access.
To assist the webinar content navigation, please find the following times as key chapter indicators:
- 00:12 Welcomes from HWLincs CEO, and the three participating GPs
- 01:26 Our GP Practice today; Multi-Disciplinary Team
- 07:10 Total Triage – what is it?
- 08:51 What digital services are available to me?
- 16:53 Your questions answered;
- 17:00 Qu: Why can’t I get through on the phone?
- 26:34 Qu: Why am I not being seen face to face?
- 32:50 Qu: Do practices all provide digital/online services now?
- 36:50 Qu: Why did eConsult ask me to contact my surgery?
- 39:50 Qu: Are GPs happy and confident delivering healthcare with these new ways of working?
- 42:14 Qu: Where and how are the photos I send to my GP stored?
- 46:01 Qu: What if I don’t have a smartphone or computer?
- 47:35 Qu: What’s the best way to contact the practice?
- 48:56 Qu: What can I do to help my surgery?
- 51:13 Kieran’s Top 3 Tips
- 51:54 Majid’s Top 3 Tips
- 54:28 James Top 3 Tips
- 55:03 Thanks and close from HWLincs CEO
- 56:16 — End —
Top Tips for you:
- Please review your consent with your GP Surgery
- Learn about your surgery / understand ‘Who’s Who’
- Avoid the hotspots on the phones to ease access, contact between 1130am – 3pm for non-urgent issues
- Ask your hospital specialist for their contact details to avoid unnecessary questions for your practice
- Consider other services available to you i.e. pharmacists, mental health support lines
- Get involved with your Patient Participation Group to have your say
- Look after yourself, to avoid needing assistance from your practice.